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As an organisational unit within the German Liaison Agency Health Insurance – International (DVKA), we are part of the National Association of Statutory Health Insurance Funds (GKV-Spitzenverband). EU-PATIENTEN.DE is funded by the National Association of Statutory Health Insurance Funds, by the German Hospital Federation, by the National Association of Statutory Health Insurance Physicians, and by the National Association of Statutory Health Insurance Dentists, as well as by the private health insurance funds.
Our work is based on the directives of the European Commission and on German laws to improve the quality of information provided to patients when taking up cross-border healthcare services.
EU-PATIENTEN.DE is therefore a non-competitive platform providing information to patients and healthcare providers in order to answer all these questions. Our goal is to bring together the information that is already available on taking up cross-border healthcare services – particularly on the Internet – and make it accessible to you on a central platform.
All information provided on our website, as well as any queries which you might send us, are free of charge to you.
The objective of the European Commission in Brussels was to improve the standard of information available to patients who would like to receive a healthcare service (such as treatment by a doctor) in another EU Member State. These claims are based on the Patients Mobility Directive (Directive 2011/24/EU). Each Member State had to establish a National Contact Point by 25 October 2013 for this purpose. EU-PATIENTEN.DE is the National Contact Point for cross-border healthcare in Germany.
EU-PATIENTEN.DE will help you find suitable healthcare providers at home and abroad. The National Contact Point will also help you deal with rare diseases or new treatment methods. We particularly provide information on claims related to cross-border healthcare, appeals procedures, patients’ rights, the cost assumption procedure, quality and safety regulations, etc.
EU-PATIENTEN.DE works closely together with the National Contact Points from other Member States, thus enabling it to provide highly comprehensive information. We can establish contacts with these facilities on request and will be happy to act as an intermediary.
Please feel free to contact us if you would like to take up a healthcare service abroad and have any questions on approval procedures, availability of treatment in other countries, healthcare providers and cost assumption, or on the healthcare systems and the regulations applicable to them in general.
The team working at the National Contact Point for cross-border healthcare offers advice in German and English. The staff also has many years of experience in European social insurance law and in advising persons who belong to a social security scheme. Given that it has the appropriate specialist knowledge, the National Contact Point can ensure that your questions are answered competently and in a way you can understand. Should problems occur, a practical solution can normally be found.
EU-PATIENTEN.DE is only permitted to forward your query to other facilities if you have given us your explicit consent in advance. If we need to forward your query to another facility, we will first of all ask you to confirm in writing that we may forward the data on a form which we provide. We do not forward your query until we have received this confirmation.
We would be happy to provide you with information free of charge
via e-mail: firstname.lastname@example.org
or by phone
Monday to Thursday from 9 a.m. to 4 p.m. and
Friday from 9 a.m. to 3 p.m.