Please rate our service in just five steps.
|What fee rates apply to patients whom I treat within the Patients’ Rights Directive as a registered contract doctor or dentist on my surgery premises?||You will need to apply the Fee Code for Doctors or Dentists.|
|May we require a patient who would like to undergo treatment in our hospital and who only submits a written consent to cost acceptance from his/her foreign health insurer to make an advance payment?||You may as a matter of principle require an advance payment if no valid proof of entitlement, such as a European Health Insurance Card, a Provisional Replacement Certificate, or an E112 or S2 form, is submitted.|
|Are we as a hospital obliged to involve an interpreter in order to aid in providing information if a patient who is insured in another EU country does not speak German?||It is advisable to involve an interpreter in all postponable treatment so that you can prove that the patient was properly informed. The patient must pay the interpretation costs.|
|What requirements need to be met by a prescription which my patient wishes to present in another EU country?||In addition to the information required in Germany, you also need to state your e-mail address on the prescription.|
We would be happy to provide you with information free of charge
via e-mail: firstname.lastname@example.org
or by phone
Monday to Thursday from 9 a.m. to 4 p.m. and
Friday from 9 a.m. to 3 p.m.