National Contact Point for cross-border healthcare

You are here:

Answers for healthcare providers treating patients from other EU countries

Here you will find an overview that we have compiled for you of answers which may already answer your questions. You can obtain further information on this topic by clicking on the respective answer. We would also be happy to hear from you directly to clarify any details or other aspects.

Questions Answers
What fee rates apply to patients whom I treat within the Patients’ Rights Directive as a registered contract doctor or dentist on my surgery premises? You will need to apply the Fee Code for Doctors or Dentists.
May we require a patient who would like to undergo treatment in our hospital and who only submits a written consent to cost acceptance from his/her foreign health insurer to make an advance payment? You may as a matter of principle require an advance payment if no valid proof of entitlement, such as a European Health Insurance Card, a Provisional Replacement Certificate, or an E112 or S2 form, is submitted.
Are we as a hospital obliged to involve an interpreter in order to aid in providing information if a patient who is insured in another EU country does not speak German? It is advisable to involve an interpreter in all postponable treatment so that you can prove that the patient was properly informed. The patient must pay the interpretation costs.
What requirements need to be met by a prescription which my patient wishes to present in another EU country? In addition to the information required in Germany, you also need to state your e-mail address on the prescription.



Pennefeldsweg 12 c
53177 Bonn

+49 228 9530-802, +49 228 9530-608/, +49 228 9530-800 (Monday to Thursday 8 a.m to 4.30 p.m, Friday 8.a.m. to 3 p.m)

Online contact form

Privacy Policy for enquiries to EU-PATIENTEN.DE

We use cookies

We use cookies to make the use of our website more convenient for you. We also wish to better understand your user behaviour so that we can continually improve contents and functions. Please therefore agree to the use of the following cookies. You can find more information on the data we store in our Privacy Policy.

Cookies are small text files that a website stores on the computers of our visitors to make individual functions and web applications such as search functions and forms more user-friendly. Cookies are usually stored in the browser cache of the computer.

Our webpages distinguish between necessary cookies, without which the website would not function, and statistics cookies that help us to better understand the user behaviour of our visitors and continuously improve our website. According to the law, we can store necessary cookies on your computer. We need your consent for all other cookies.

You can change or revoke your consent to accept cookies at any time on our website. You can find out more about this in our Privacy Policy.

Necessary cookies ensure that our webpages function correctly. They are required, for example, for navigation, the search function and for individual forms. The following cookies are stored on your computer when you visit our website:

BIGipServer (GKV-Spitzenverband)
This cookie stores information on the server via which the webpage is visited.
Expiry: After closing the browser window/tab

creaseFont (GKV-Spizenverband)
This cookie stores the preferred font size. This cookie is only set if the visitor has chosen a font size other than the standard font size for this website.
Expiry: 60 days

JSESSIONID (GKV-Spitzenverband)
This cookie stores an anonymous ID which is required for certain functions during your visit to our website.
Expiry: After closing the browser window/tab

openSessionHintLayer (GKV-Spitzenverband)
This cookie stores information that the help/support layer has been displayed and clicked.
Expiry: After closing the browser window/tab

These cookies store information on the user behaviour of the visitors of our website. The information stored provides us with data on the reach of our website and the user behaviour of our visitors. This allows us to continually improve our website.

All information is collected and evaluated anonymously. To do so, we use the open source software Matomo, which is installed on our servers. You can read more about this in our Privacy Policy.

_pk_ses (GKV-Spitzenverband / Matomo)
Expiry: 30 minutes

_pk_id (GKV-Spitzenverband / Matomo)
Expiry: 13 months