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Accessibility statement

The National Association of Statutory Health Insurance Funds has been working for many years to make the www.eu-patienten.de online offering increasingly accessible to people with disabilities.

As a public sector body within the meaning of Directive (EU) 2016/2102, we make every effort to make our websites and mobile applications accessible in accordance with the provisions of the German Act on Equal Opportunities for Persons with Disabilities (BGG) and the Ordinance on Barrier-free Information Technology (BITV 2.0), which implements Directive (EU) 2016/2102.

This website is largely compatible with the BITV. Its "good accessibility" was confirmed in an independent BITV test accompanying the development.

A test has not yet been carried out for the contents listed below. These contents may only be accessible to a limited extent. An improvement in accessibility and a test are planned.

  • Individaul files and documents made available for download (mainly PDFdocuments).

We always carry out a new test for accessibility after every relaunch or redesign of the website.

Contact

Should you notice any deficiencies with regard to the accessibility of the design of www.eu-patienten.de, please contact:

GKV-Spitzenverband

Accessibility Officer/Barrierefreiheitsbeauftragte
Reinhardtstraße 28
10117 Berlin
E-Mail: barrierefreiheit@gkv-spitzenverband.de

This statement was issued on 21 September 2020.

Arbitration

If a satisfactory solution was not found even after giving feedback to the above-mentioned contact, you may contact the arbitration board according to Section 16 BGG. The BGG arbitration board has the task of supporting out-of-court dispute resolution in conflicts relating to the subject of accessibility between people with disabilities and federal public sector bodies. An arbitration procedure is free of charge and there is no need to consult a legal counsel. Further information on the arbitration procedure and the possibilities for submitting an application can be found at: www.schlichtungsstelle-bgg.de.

You may also contact the BGG arbitration board directly at: info@schlichtungsstelle-bgg.de.

We use cookies

We use cookies to make the use of our website more convenient for you. We also wish to better understand your user behaviour so that we can continually improve contents and functions. Please therefore agree to the use of the following cookies. You can find more information on the data we store in our Privacy Policy.

Cookies are small text files that a website stores on the computers of our visitors to make individual functions and web applications such as search functions and forms more user-friendly. Cookies are usually stored in the browser cache of the computer.

Our webpages distinguish between necessary cookies, without which the website would not function, and statistics cookies that help us to better understand the user behaviour of our visitors and continuously improve our website. According to the law, we can store necessary cookies on your computer. We need your consent for all other cookies.

You can change or revoke your consent to accept cookies at any time on our website. You can find out more about this in our Privacy Policy.

Necessary cookies ensure that our webpages function correctly. They are required, for example, for navigation, the search function and for individual forms. The following cookies are stored on your computer when you visit our website:

BIGipServer (GKV-Spitzenverband)
This cookie stores information on the server via which the webpage is visited.
Expiry: After closing the browser window/tab

creaseFont (GKV-Spizenverband)
This cookie stores the preferred font size. This cookie is only set if the visitor has chosen a font size other than the standard font size for this website.
Expiry: 60 days

JSESSIONID (GKV-Spitzenverband)
This cookie stores an anonymous ID which is required for certain functions during your visit to our website.
Expiry: After closing the browser window/tab

openSessionHintLayer (GKV-Spitzenverband)
This cookie stores information that the help/support layer has been displayed and clicked.
Expiry: After closing the browser window/tab

These cookies store information on the user behaviour of the visitors of our website. The information stored provides us with data on the reach of our website and the user behaviour of our visitors. This allows us to continually improve our website.

All information is collected and evaluated anonymously. To do so, we use the open source software Matomo, which is installed on our servers. You can read more about this in our Privacy Policy.

_pk_ses (GKV-Spitzenverband / Matomo)
Expiry: 30 minutes

_pk_id (GKV-Spitzenverband / Matomo)
Expiry: 13 months