Please rate our service in just five steps.
The information below relates to those cases in which you have statutory insurance in another Member State of the EU, the EEA or Switzerland and unexpectedly need to undergo medical treatment during a temporary stay in Germany. They also apply to people with chronic diseases and to expectant mothers. You will find further information on this group of individuals at the appropriate title.
The different cost reimbursement procedures set out below are available if you need medical assistance during a temporary stay in Germany:
These two methods differ in terms of the
In the first case, at a), your entitlements to treatment are derived directly from the European Regulations on the coordination of social security systems (Regulations (EC) 883/2004 and 987/2009). In the second case, at b), they are derived from the national implementing provisions of your country contained in Directive 2011/24/EU.
We would like to give you an overview for both methods and to point to the differences, as well as to the advantages and disadvantages (see the document and link box below). You should nonetheless always seek the advice of your healthcare insurer in person before deciding between the two methods.
We would be happy to provide you with information free of charge
via e-mail: firstname.lastname@example.org
or by phone
Monday to Thursday from 9 a.m. to 4 p.m. and
Friday from 9 a.m. to 3 p.m.